I’m having trouble placing an order
We’re sorry you’re experiencing technical issues!
- Make sure you have chosen the correct country on the start page. On your mobile device, you’ll find the flag at the very bottom of the page. Click on this to change the country!
- Clear your cache, close all open tabs and remove all items from your shopping bag and put them back in.
- Use Google Chrome as your browser.
- Make sure to enter all the details in your address fully and correctly.
- Try using a different payment method.
If you have tried all the suggestions above and you still can’t place an order, contact us and will help you! If you encounter any errors, please take screenshots and submit them with your request.
How do I edit my personal information?
When logged into your NOVA Mapo account, go to My account. There you can edit all your personal information such as shipping/billing address, phone number etc.
Where can I see my previous orders?
By going to My account and selecting Orders, you will have access to history of all orders placed with your NOVA Mapo account.
I want to close my NOVA Mapo account
Although we are sad to see you go, you always have the option to close your NOVA Mapo account! To do so, please contact us and we will help you out. We do not recommend closing an account if you have recently placed an order or are planning to make any returns, as you might miss important updates from us.
Have in mind that your NOVA Mapo account is free and makes ordering easy as you do not have to fill out your information every time you shop and you can easily overview your order history. If you ever change your mind, you are always more than welcome to come back!
