At NOVA Mapo, we are committed to providing transparent pricing and ensuring that our customers have a clear understanding of our pricing policy and any applicable taxes. Here’s what you need to know:
Transparent Pricing: We believe in transparent pricing, which means that the price you see is the price you pay. Our product prices are clearly displayed on our website, and there are no hidden fees or charges.
Competitive Pricing: We strive to offer competitive prices for our products, ensuring that our customers receive the best value for their money. We regularly monitor market trends and adjust our prices accordingly to remain competitive in the marketplace.
Taxes Policy: As a company based in Germany, NOVA Mapo is required to comply with all applicable tax laws and regulations. This includes collecting and remitting value-added tax (VAT) on eligible sales.
Value-Added Tax (VAT): VAT is a consumption tax that is added to the purchase price of certain goods and services. In Germany, the standard VAT rate is currently 19%, although there are reduced rates for certain products and services. The VAT rate applicable to your purchase will be clearly displayed during the checkout process.
VAT Exemption: Some customers may be eligible for VAT exemption under certain circumstances, such as if they are purchasing goods for export outside of the European Union or if they are a registered business with a valid VAT identification number. If you believe you qualify for VAT exemption, please contact our customer support team for assistance.
VAT Invoices: For customers who are eligible for VAT exemption or require a VAT invoice for their records, we are happy to provide VAT invoices upon request. Simply reach out to our customer support team with your request, and we’ll be happy to assist you.
Pricing Updates: While we strive to maintain stable prices for our products, please note that prices may occasionally change due to factors such as fluctuations in currency exchange rates, changes in supplier costs, or other market conditions. Any changes to our prices will be communicated clearly on our website.
Our goal is to provide our customers with a seamless and transparent shopping experience, including clear and upfront pricing information. If you have any questions or concerns about our pricing policy or taxes, please don’t hesitate to contact us.
Price Adjustment Policy
We understand that occasionally, after making a purchase, you may find that the price of the item has changed. To ensure fairness and transparency for our customers, we offer a Price Adjustment Policy. Here’s how it works:
Eligibility: Price adjustments are available for items that have been purchased at full price and subsequently go on sale within a specified timeframe. The timeframe for price adjustments varies depending on the item and the promotion, but typically ranges from 7 to 14 days from the date of purchase.
Submitting a Request: To request a price adjustment, simply contact our customer support team with your order number and proof of the lower price, such as a screenshot or link to the discounted item on our website or a competitor’s website.
Processing Time: Once we receive your request, our team will review the information provided and determine if you are eligible for a price adjustment. If your request is approved, we will refund the difference between the original price you paid and the discounted price, typically in the original form of payment.
Exclusions: Please note that certain items and promotions may be excluded from our Price Adjustment Policy, such as clearance or final sale items, limited-time promotions, or items purchased with a discount code or coupon.
Terms and Conditions: Our Price Adjustment Policy is subject to change and may be modified or discontinued at any time without prior notice. We reserve the right to refuse price adjustments that do not meet our eligibility criteria or that are submitted outside of the specified timeframe.
Our goal is to ensure that our customers always receive the best value for their purchases. If you have any questions or concerns about our Price Adjustment Policy, please don’t hesitate to contact us. We’re here to help!
