International Shopping

About Borderfree
International shopping for NOVA Mapo products is offered through Borderfree, a global e-commerce provider. Borderfree allows us to show all our prices in your currency and displays your final total during Checkout. Borderfree also lets us take advantage of a fast, reliable shipping network.

When you place an international order, your transaction will be with Borderfree, but NOVA Mapo is happy to assist with customer service needs.

How to Order
Confirm or change your country by clicking the country flag or name at the bottom of any page.

Start shopping! When you check out, your financial transaction and shipment will be processed by Borderfree. You’ll see a guaranteed order total, including all shipping costs and any applicable duties and taxes. For most countries, you can choose to pay duties and taxes at time of Checkout or you can select the option to pay duties and taxes upon delivery. When indicated in Checkout, some countries offer only the option to pay duties and taxes upon delivery.

If you don’t see your country listed, Borderfree doesn’t currently ship to that destination.

If you are shipping to a U.S. or an APO/FPO address, simply proceed through the regular Checkout process.

Check Order Status
To check the status of an international order, look it up online through Borderfree.

Exchange Rates
Your order total is guaranteed at the exchange rate set when your order is placed. Foreign exchange rates are determined by Borderfree and are based on interbank rates of exchange. These rates correspond with the average aggregate exchange rates that would otherwise be applied in an e-commerce transaction.

Exchange rates for novamapo.com are updated by Borderfree every day. You’ll receive a message if exchange rates have been updated while you’re shopping.

Duties & Taxes
International taxes, tariffs and value-added tax (VAT) will be calculated into your final order total during Checkout. They are based on the purchased merchandise’s country of origin or manufacturing and the classification of that merchandise in accordance with a harmonized system used by the countries that Borderfree supports. You have the option to pay these required charges during Checkout. If the charges are paid at Checkout, the order total (merchandise landed cost) is guaranteed by Borderfree and you are not required to pay any additional fees (no COD) at the time of order delivery.

Some international destinations have the option to pay duties and taxes at the time of order delivery (COD). If you select this option, you will be required to pay duties and taxes, along with any collection fees, to the shipping carrier upon receipt. The order total (merchandise landed cost) cannot be guaranteed and may differ from what is quoted online at Checkout. If the due charges are not paid COD, the merchandise will be returned back to NOVA Mapo and the customer will not be refunded any of the shipping charges.

Payment Methods
Currently, Borderfree supports NOVA Mapo Visa, Visa®, MasterCard®, American Express®, PayPal®, PayPal Express®, Interac Online® and more with additional payment options coming soon. Payment methods vary by destination; you’ll see all your options during Checkout. You’ll see either “Borderfree” or “Borderfree 1620” on your credit card statement. NOVA Mapo retail cards, NOVA Mapo debit cards, NOVA Mapo Gift Cards and NOVA Mapo Notes® are not accepted at this time.

Shipping Options & Charges
International shipping costs will be calculated and guaranteed by Borderfree based on the items you are purchasing, your chosen shipping method and your shipping destination.

Unfortunately, Borderfree can’t offer free shipping to international destinations, even for NOVA Mapo Rewards members.

International customers may ship to multiple addresses by placing a separate order for each shipping address. Borderfree can’t ship single international orders to multiple addresses at this time.

Shipping Timeline
Once your transaction is complete, NOVA Mapo will ship your item to the Borderfree shipping hub in the United States. Borderfree then ships your order to its final international destination.

Most in-stock items will arrive 5-13 business days after receipt of your order. You’ll see a shipping range specific to your destination in Checkout.

Please note that shipping windows are estimates and delivery dates cannot be guaranteed.

Returns & Exchanges 
Orders shipped internationally aren’t eligible for free returns or merchandise exchanges; return shipping and handling fees will be deducted from your refund. Original shipping fees are nonrefundable.

For a refund that includes duties, taxes and tariffs, NOVA Mapo can help with your Borderfree return. Please contact NOVA Mapo customer service and ask them to send you a Return Merchandise Authorization form. Mail the completed form with your item(s) to Borderfree. Borderfree will credit your account when it receives the form and merchandise. You will also receive an email to confirm that the return has been completed. If you selected to pay duties and taxes at time of delivery (COD), you will not be credited for original duties and taxes paid.

If you choose to return international orders directly to NOVA Mapo, you will receive a refund for the merchandise from Borderfree but not duties, taxes or tariffs. If you have any problems with your order, please contact Borderfree or us within 30 days to resolve the issue.

Promotions & Policies
International orders are not eligible for:

• Free Shipping
• Free Returns
• Merchandise Exchanges
• Gifts with Purchase
• Buy & Save
• Promotional Codes
• Gift Services
• Buy Online, Pick Up in Store

International orders placed by NOVA Mapo Rewards members are not eligible for complimentary shipping or bonus points opportunities.

Other promotional restrictions may apply. Please contact customer service with any questions.

Merchandise Exceptions
The maximum order value for international shipment is US$25,000. Fine jewelry over US$1,500 cannot be shipped internationally.

NOVA Mapo Gift Cards cannot be sold or redeemed internationally at this time.

Gifts with purchase are not available for international shipping. Other products, including beauty items, hazardous materials, furs and exotic leathers, may also have international shipping restrictions. International customers will be notified to remove restricted items during Checkout.