Where is my order?
Once your order has been dispatched from our warehouse you will receive a shipping confirmation with all shipping information. * Delivery times might be slightly longer during peak season due to more orders being placed, carriers having more parcels to deliver, and other logistic factors such as bad weather. We will of course send you an update about your order should anything be out of the ordinary. You can find the most up-to-date delivery times at the checkout.
You can track your order via our Tracking Portal. There you can find details regarding delivery of your package by entering your email address and order number.
Please keep in mind that it might take 24-48 hours from the moment your parcel is shipped for tracking information to be updated.
Can I exchange an item?
We do not offer exchanges as we cannot guarantee the availability of item(s). However, you can always return the item for a refund and place a new order for the item you wish for instead.
If you bought an item with a discount code and wish to re-order it in a different size, we can re-apply the discount code for you. Just get in touch and provide us with the order number of the original item as well as the new one.
How do returns & refunds work?
We accept return within 7 days of receiving the package. You will have received a return label with your order. Pack your items securely and stick the return label on the package.
Please register your return under ‘My Orders’ or at novamapo.com/returns.
Once the return has been registered you will receive an email with your return label and return instructions within 1-2 business days.
Please note that we will apply a return fee, that will be deducted from the refunded amount. As soon as your return has been handled you will be refunded through the original payment method you chose for your order.
Our return process takes up to 14-21 days from when our warehouse receive the items. During peak seasons, the handling time for returns might be slightly longer.
You are welcome to follow your return parcel by using your return tracking number in our Tracking Portal.
